Free Shippingon orders USD $ 169 CLICK & GET $10 Cash

FAQs

1. How far do I need to order my dress in advance? And how much is the shipping cost?

Normally you can place the order 10 days(business days)earlier than your event date. However, we still suggest that for Special Occasion Dress placing the order at least 2 weeks in advance. The shipping cost according to specific delivery fees you have chosen.Note: The exact shipping time depends on the shipping methods and carriers you have chosen.

2. What should I do if I want to cancel an order or return a dress?

As you know these dresses are made-to-order, even for the standard size ones. Once your payment is confirmed, our tailors start to select and cut material according your size and your special needs. For this reason, the cancellation and return policy will be stricter than for other items, so please think twice before you place an order. For more details, please view our Return Policy and Exchange Policy.

3. Can I change the fabric, length of the dress I want to order?

Normally, we do not suggest you do this because each dress is made in strict accordance with the pictures you have seen, thus we are afraid that it is impossible to modify the style, fabric or length of each dress as the pictures shown, but the good news is that we have over hundreds of dresses in different styles, colors and length dresses. You can use our search button to pick out other dresses you like.

4. Would my dress color be exactly the same as the one I have seen on your website?

Normally, they should be the same, however, a slight difference (aberration) might exist between the actual dress color and the ones you have seen in the pictures because the showing color depends on the screen's display setting and the screen resolutions.

5. Could I customize the dress if the standard size can't work?

Sure! If the standard size is not good enough, you can take the customized measurements and then we will make you a tailor-made dress especially for you, naturally, a reasonable extra charge of 9.99 USD per dress is required for this special service.

6. What if I need to alter the dress, is there any size buffers or allowance?

Don't worry, we always leave a few inches in the seams, in case the dress can't fit perfectly on you, so you can make minor modifications to fit you nicely? And we suggest you complete this thing in local tailors in order to avoid more trouble. Generally, 1 inch on each side of a seam will be left. But the flower detailing, beadings or sashes may limit ability to let a dress out.

7. What does made-to-order means?

It means that all the dresses in our website, both of standard size and custom size, are tailored only for you, and once your payment is confirmed our tailors will start to make the dress for you, that is, we don't have a factory full of machine made dresses, on the contrary, they are all crafted by our experienced tailors.

8. What is the tailoring time for my made-to-order dress?

8-10 Business days Normal Season
12-18 Business days Busy Season (February-May)

9. Can I change my size after I placed my order?

Normally there is no change of sizes after the confirmation of payment. Our professional tailors start selecting materials in the color you requested and cutting fabric based on your measurements after the confirmation of your payment. If you really need to change the size of your dress, please contact our customer service staff for help, or you could cancel the order and submit a new order. By canceling within 24 hours of payment confirmation, there will be no extra charges. By canceling after 24 hours of payment confirmation, there will be a certain amount of charges. View our Canceling Policy in details.

10. How to check my dress' tailoring status?

You can get the information by contacting with our customer service department by E-Mail (cheappromdress@outlook.com)or Live Chat.

11. Can I request color samples or color cards?

Yes! You can easily find the item or you can contact our customer service staff for help, we will send you a 15*15 CM fabrics sample in your requested color and material, what you need to pay is only 25 USD international postage.Please note: you have to place your order as soon as possible after receiving the fabric and let us know that you had requested a card sample when you placed your order. Please, pay attention to the chromatic aberration.

12. Do you have any Australia standard size chart?

Sorry, we do not provide Australia standard size currently. But the good news is we have got US standard size in both inches and centimeters, please check out the one that is better for you.

13. Does your size 8 matches standard size 8 I dressed in a local shop?

Generally speaking, they can match, but before you submit the order please make sure you had checked our size chart in order to be sure that we are talking about the same size.

14. Where can I add the special requests, such as the belt color?

Mostly we have such a choice when you choose a dress with belt. Besides this, you can also write this in the remark box after adding the dress to cart.

15. What if I can't find the color I like in the color chart, can I choose the color in the original pictures?

Some dresses we have such a choice named“same as picture”. We are sorry if you could not choose the right color in our color chart, for the reason that we aims to provide you with latest fashion and newest design products excellent in quality and reasonable in price, we may refer to some resources from the Internet, therefore, there may be existing color difference between the picture’s color and the one in our color chart.

16. How could you tailor dresses with the length of mini/short, knee-length, tea-length and ankle-length when you just collect a hollow to floor measurement?

Don't worry about this. With the hollow to floor measurement, our professional and skillful tailors will calculate out effortlessly the exact length that you need when you wear a mini/short dress, a knee-length dress, etc. If you are glad to tell us about the hollow to hem data, it will be better.

17. Which kind of zipper will I have in my dress, visible ones or invisible ones?

Both of them. We assure you that every single zipper is with strong and durable quality, and most importantly, it is selected carefully to match each dress by taking its overall design and style into consideration.
Visible zippers:
They are wider but hidden behind a tab of fabric. They are reinforced at the top with a metal hook that clasps through either a metal or fabric ring.
Invisible zippers:
They are hidden inside a seam and use a discrete pull tab in order to blend in with the lines of the dress.